Information Technology Account Manager - business / management - manager job employment - craigslist (2024)

Acorn Technology Services

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Information Technology Account Manager - business / management - manager job employment - craigslist (1)

Chicago near Spruce

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compensation: $23-35/hour, depending on experience. Plus benefits.

employment type: full-time

job title: Information Technology Account Manager

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Information Technology Account Manager – Riverside, CA

The IT Account Manager is responsible for maintaining and servicing existing customers and identifying and closing new prospects. Successful candidates would manage opportunities for major and minor client projects through liaising between the customer and the internal technical solutions team to determine customer needs, present solutions to the customer, answer questions regarding the solution, obtain acceptance of proposals, and coordinating with customer through project completion. Technical knowledge and experience in the IT Managed Services space is critical to this position, as candidates will be expected to competently relate technical information and solutions to client contacts. Individual reports to the Director of Account Management.
Roles and Responsibilities
Internal and External Sales
•Deliver new business strategies for our clients.
•Identify new sales and project opportunities, bring to the prospect the internal technical solutions team, and propose technical solutions to client.
•Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports.
Customer Relationships Management:
•Build strong & meaning client relationships
•Advocate on behalf of the client.
•Point of escalation for customers relating to quality of service.
•Ensure Root Cause Analysis for Incidents is prepared by operations and delivered to customer
•Provide constructive feedback relating to service improvements to operations.
•Conduct on-site visits with local customers.
Account Administration
•Prepare contract documents, from managing external and internal communication, to producing highly strategic and thought-out client deliverables.
•Prepare, process, and track ongoing client Change Orders, Work Orders, and Statements of work as they pertain to customer IT initiatives.
•Track key account metrics and coordinate with customer and internal teams
•Assist client in tracking hardware and software inventory by Overseeing onboarding and offboarding of customer assets in regard to operational service delivery and contract maintenance
Customer Communications
•Run periodic customer meetings to:
•Ensure the adoption of budgets a
•Measure and discuss service metrics
•Oversee ongoing projects
•Other duties as required.
•A minimum of 5 years of Full-time Account Management-related experience.
•Excellent verbal and written communication skills.
•Communicate effectively in both business and technical contexts, through verbal and written mediums.
•Bachelor’s degree in one of the following areas preferred: business, liberal arts, communications. College coursework or training in technical fields desired. Applicable depth of practical work experience with career advancement may be substituted for education.
Business Analytics
Job Function Assets
•A self-starter with the desire for and ability to invest time and energy into learning new skills and knowledge as it relates to the technical aspects of the business.
•Ability to work independently and as a team is critical for success.
•Ability to independently manage multiple tasks with conflicting priorities, projects, and customers.
•Ability to set priorities and solve problems without requiring frequent supervision.
•Successful candidates must have strong intrinsic motivation and a strong work ethic.
•The ability to be flexible and employ critical thinking skills to provide perspectives not readily apparent.
Interpersonal skills
•Strong interpersonal skills essential to success.
•Will be routinely working with diverse groups and must be able to quickly adapt communication style in order to effectively convey meaning and to understand intention.
•Ability to interact with and present to individuals at all levels of an organization (from entry-level employees to managers to Executive level).
•Empathy for team members and clients.
•Ability to build relationships with diverse personalities and perspectives, through active engagement of internal resources and client contacts.
Information Technology Experience
•Experience with technology as well as a high-level understanding of server and network environments.
•Basic technical and troubleshooting knowledge is a bonus. The ability and willingness to learn these skills is required.
•Experience working with Trouble ticketing/PSA Platforms helpful.
•Ability to master CRM and other SaaS-based tools essential if not already proficient.
Relying upon Subject Matter Experts by bringing the right person to the table when it counts.
Strong attention to detail required.
The ability to work in a high-demand environment is a must.
Working knowledge of Microsoft Office applications including Microsoft Word, Outlook, PowerPoint, and Excel required; experience working with Adobe Acrobat Pro very beneficial.

Prolonged periods of sitting at a desk and working on a computer, interacting with others through written forms, voice, phone, and video conferences. Able to provide verbal instruction to others.
OPENINGS Full-time position now available, with opportunities for advancement. May require infrequent evening and weekends work, depending on client meetings/availability. Open until filled. Applicants subject to background checks.
COMPENSATION $23-$35/hour, commensurate with experience. Plus benefits (medical, dental, vision, participation in 401K).
CONTACT INFORMATION Principals only. Recruiters, please do not contact this job poster. E-mail resumes to attach to the email as a PDF or a MS Word document; links are not acceptable. Please reference tracking code 4806202 in your email communication; failure to do so will result in your application not being processed.

Acorn Technology Services is a strategy-driven IT Services Company Headquartered in Riverside, CA, with clients located around the world. We believe that all businesses, regardless of size and industry, are dependent upon information technology, but find the understanding and management of IT to be a distraction from the activities that are essential to their success. We provide boutique service backed by Enterprise expertise. We offer high quality, reasonably priced, Enterprise Class IT Services to the mid-market and SMB. Our 10-year goal is to triple our revenue and become a platform MSP, driven by effective, affordable, and comprehensive IT solutions.
Support our customers in achieving their missions by being an indispensable technology partner.
Provide secure, efficient, and affordable technology solutions to government and private enterprise.
Treat others with kindness, respect, and empathy
Strive for Excellence
Approach the business with transparency
Have Fun While doing what we love
50-1,000 employees or smaller firms who have high end IT and Security needs
CEO, President, CFO, CIO/DIT
Verticals: Government and Quasi-Government, Transportation, Accounting/Finance, Non-profit, Legal, Architecture, Engineering, and Construction, Manufacturing, Other

  • Principals only. Recruiters, please don't contact this job poster.

post id: 7757130568


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Information Technology Account Manager - business / management - manager job employment - craigslist (2024)


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Job Outlook

Employment of computer and information systems managers is projected to grow 15 percent from 2022 to 2032, much faster than the average for all occupations. About 46,900 openings for computer and information systems managers are projected each year, on average, over the decade.

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They create new plans to expand the consumer base and develop new organizational sectors. They often negotiate with upper-level executives, manage customer accounts, and conduct international trade shows. They also have strong knowledge in account management networking and have strong communications skills.

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These professionals typically need a bachelor's degree and several years of experience. IT managers can boost their employment chances with advanced degrees and certifications. Management salaries vary depending on a professional's expertise, employer, and location.

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The Bureau of Labor Statistics projects 15.4% employment growth for it managers between 2022 and 2032. In that period, an estimated 86,000 jobs should open up. Information technology managers, or computer and information systems managers, help organizations navigate the labyrinth of modern technology.

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Are IT jobs in demand? Yes, many IT jobs are in demand and growing at above-average rates. Some roles—including software developer, web developer and information security engineer—are expected to grow at rates of up to 32% from 2022 to 2032.

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Revenue in the IT Services market is projected to reach US$1,420.00bn in 2024. IT Outsourcing dominates the market with a projected market volume of US$541.10bn in 2024. Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 5.76%, resulting in a market volume of US$1,879.00bn by 2029.

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IT project managers in the US make an average annual salary of $94,494, according to Lightcast [1]. Job growth for IT project managers is expected to be strong. The US Bureau of Labor Statistics projects an 11-percent job growth rate for computer and information managers from 2020 to 2030 [2].

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