Latest features and updates from Connect (2024)

  • HLB Connect >
  • New On Connect

Compare Cards ()

Latest features and updates from Connect

  • New On Connect
  • Connect Overview
  • Connect Online Banking
  • Connect App
  • Register / Login

Latest features and updates from Connect (7)

We’re constantly looking at ways to improve your banking experience.

Click on the respective month to learn more about our latest updates on HLB Connect Online and Connect App.

September 2020

Multi Currency Feature for Pay&Save/ Pay&Save-i Account

This feature will be available to Connect users with Pay&Save/ Pay&Save-i Account. With this feature, your will be able to keep up to 11 currencies within your account and spend or withdraw cash in any foreign currency (except Renmimbi) that are available in your account using just your debit card.

August 2020

Pocket Connect

Parents with Junior Savings account will be able to assign task viaHLB Connect Online Banking for their kid(s) to complete and earn money. Kids will be able to request for tasks, set savings goal and more via this app.

Available for Junior Saving Account holders.



If you are an ASNB account holder, you will be able to view your account details as well as your minor’s account details and make additional subscription to your / your minor’s or third party ASNB account on HLB Connect Online Banking.

Push Notification of incoming funds transfer

Notification of incoming Duitnow and IBG transfers to your account will now be sent via push notification to yourHLB Connect App instead of via SMS.

A copy of the alert in SMS will be sent if you are out of the Internet coverage.

The ALL-NEW HLB Connect App

The All-New HLB Connect App replaces the old app on 8 August 2020.

The old app will no longer be available for service.


July 2020

Scan QR

A new method of making and receiving payment is now available on the all-new HLB Connect App. As a Connect user, you can scan QR code (starting with DuitNow QR Code and more to come) to make payment via your Connect App. You can also generate your own QR code in HL Connect App / Online banking to receive funds from others.


Connect ATM Withdrawal

This function is now available on the new HLB Connect App. You no longer need to use the old app to perform cardless cash withdrawal from HLB ATM.


Push Notification of incoming DuitNow funds Transfer

Notification of incoming DuitNow funds transferred to your account will now be sent via push notification to the old Connect App instead of via SMS.

However, you will still receive a copy of the SMS notification if you are out of the network coverage or if you are only using the New Connect App.

May 2020

All-New HLB Connect App

The all-new HLB Connect App is now available in Apple App Store, Google Play Store and Huawei App Gallery for downloads.

The new app is designed with a fresh new look, seamless interface and handy feature for a better mobile banking experience.

Stay tuned as more features and new releases will be coming soon!


February 2020


Instant Transfer was renamed as DuitNow to Account. All Standing Instruction for Instant Transfer are automatically converted to DuitNow Standing Instruction for customers’ convenience.


December 2019


AppAuthorise was introduced as an added security feature on Connect App. It allows you to authorise Connect Online Banking payments or transfers of RM10,000 and above to non-favourite recipients via your Connect App. AppAuthorise can only be enabled on one device at any given time.


Mobile Alerts

Mobile Alerts became a mandatory feature of Connect App. With this feature you will now receive your post transaction notifications via push notification to Connect app inbox instead of SMS. Mobile Alerts must be enabled on at least one mobile device although you may choose to enable it on up to five devices with Connect App.


October 2019


We’ve increased our online Telegraphic Transfer (OTT)daily limit. You can now transfer up to RM200,000!

To adjust your daily transfer limit in Connect Online, click on Settings after you’ve logged in.


September 2019

Travelright Plus Insurance

Application of travel insurance Travelright Plus is now possible via Connect Online Banking.

To apply, click on APPLY and then click on ‘Credit Shield Premier’ under INSURANCE.


July 2019

Credit Shield Premier

Application of Credit Shield Premier is now possible via Connect Online Banking.

To apply, click on APPLY and then click on ‘Credit Shield Premier’ under CREDIT CARD SERVICES.


May 2019

e-Duit Raya

Introducing e-Duit Raya in conjunction with the Hari Raya celebrations. You can now send e-Duit Raya to family and friends via DuitNow. A modern twist to the traditional Duit Raya packets!


Security Update

As an added security measure to protect your account, any transaction that is deemed unusual / suspicious by our fraud detection system will be temporarily held. Our Fraud Management Unit will call within an hour to verify transaction authenticity. Once verified your transaction will be approved and will take effect immediately.

You will be notified via SMS /Connect App push notification accordingly.

Type of fund transfers that are subject to call back verification:

  • 3rd Party HLB account
  • Instant Transfer
  • DuitNow to Mobile No /Other ID
  • Telegraphic Transfer

Mobile No. for TAC

You can now use the same mobile number that you have provided to us during account opening when you update your mobile number to receive TAC at any of our ATMs. If you update a different mobile number, you will receive a verification call from our Customer Care team before the number is approved.

You will be notified via SMS of the Approval or Rejection status.

Label updates and other changes

Minor enhancement and label updates to fund transfer journey following the introduction of DuitNow feature.

Connect Online Banking

1. Fund Transfer

  • Other Account Transfer is now Transfers to Others.
  • DuitNow is now DuitNow to Mobile / Other ID.
  • 3rd Party HLB /IBG / Instant Transfers is now 3rd Party HLB Account and Instant Transfer /IBG respectively.

2. Instant Transfer/IBG -Now able to entermore details of up to 40 characters in Recipient Reference and up to 140 characters for Other Payment Details.

3. Add /Delete Favourite

  • DuitNow is now Mobile No / Other ID.
  • 3rd Party HLB is now to HLB Account.
  • Other Banks is now Other Bank Account.

4. Online Transaction Limit - DuitNow is now DuitNow to Mobile/ Other ID

Connect App

  1. Transfer > Other Account transaction will now be via DuitNow (Instant Transfer).
  2. Connect ATM Withdrawal feature at pre-login can be accessed by tapping on More.
  3. DuitNow Settings can be accessed by tapping on Menu > Settings > DuitNow.
  4. Fixed Deposits placement can be made by tapping on Menu > Apply > FD
Latest features and updates from Connect (2024)


What is Amazon Q in Connect? ›

Amazon Q in Connect, an evolution of Amazon Connect Wisdom, uses generative AI to deliver agents suggested responses and actions to address customer questions, providing faster issue resolution and improved customer satisfaction.

What are cases in Amazon Connect? ›

Amazon Connect Cases is an all-in-one case management solution that can help contact centers increase customer satisfaction by reducing resolution time. It enables agents to automatically capture case data and view case history and activity in one place, eliminating the need to switch between systems manually.

What is an Amazon agent? ›

Amazon Connect agent workspace is a single, intuitive application that provides your agents with all the customer information and step-by-step guidance they need to onboard faster, resolve issues more efficiently, and improve customer experiences.

What can Amazon Connect do? ›

Amazon Connect Features
  • Telephony. ...
  • In-app, web, and video calling. ...
  • High-quality audio. ...
  • Drag-and-drop workflow designer. ...
  • Natural, conversational IVR and chatbot experiences. ...
  • Web/mobile chat and messaging. ...
  • Omnichannel outbound campaigns. ...
  • Predictive dialer with answering machine detection.

What is lex in Amazon Connect? ›

Amazon Lex is a service for building conversational interfaces using voice and text. By integrating these two services you can take advantage of Lex's automatic speech recognition (ASR) and natural language processing/understading (NLU) capabilities to create great self-service experiences for your customers.

What is CTR in Amazon Connect? ›

In Amazon Connect, data about contacts is captured in contact trace records (CTR). This data can include the amount of time a contact spends in each state: customer on hold, customer in queue, agent interaction time. The basis for most historical and real-time metrics in Amazon Connect is the data in the CTR.

What is CCP in Amazon Connect? ›

Agents can use the Amazon Connect Contact Control Panel (CCP) to receive calls from customers, make outbound calls, transfer calls to other agents or queues, and perform other tasks. Agents can access the Amazon Connect CCP via the following browsers: (1) Google Chrome (2) Firefox.

What is the difference between a case and a task in Amazon Connect? ›

A case represents a record of a customer's unique issue, such as an insurance claim. A task can track the actions or work that must be done to resolve the customer's issue (for example, review claim details, discuss with a claims adjuster, find a collision shop, and call to follow up with the customer).

What do Amazon employees call themselves? ›

Amazon's workers are known as Amazonians.

What are Amazon customer service reps called? ›

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers.

What is Amazon helper? ›

As a Driver Helper you will not drive the delivery vehicle but assist the driver in the delivery of packages. Driver Helpers strive to get every Amazon order to the customer's door on-time.

What is Amazon Q used for? ›

Amazon Q Developer assists developers and IT professionals with all their tasks—from coding, testing, and upgrading applications, to diagnosing errors, performing security scanning and fixes, and optimizing AWS resources.

How do I stop Amazon Myq delivery? ›

For the Amazon Shopping app, follow these steps:
  1. Open the Amazon Shopping app.
  2. Open the app menu , and select Account (at the bottom of the screen).
  3. Under Account Settings, select your Amazon Key settings.
  4. Turn In-Garage Delivery on or off using the switch that appears just below the address.

Is Amazon Q free? ›

Amazon Q Developer offers a perpetual free tier with monthly limits available to anyone logged in as an AWS Identity and Access Management user or AWS Builder ID user. Exactly which features you can use depends on your interface, and on how you authenticate.

Can I use Amazon Q for free? ›

You can get started with Amazon Q Developer Agent for code transformation at no cost as part of the Amazon Q Developer Free Tier. Free Tier users can upgrade 1,000 LOC per month, per user.

Top Articles
Latest Posts
Article information

Author: Manual Maggio

Last Updated:

Views: 6000

Rating: 4.9 / 5 (49 voted)

Reviews: 88% of readers found this page helpful

Author information

Name: Manual Maggio

Birthday: 1998-01-20

Address: 359 Kelvin Stream, Lake Eldonview, MT 33517-1242

Phone: +577037762465

Job: Product Hospitality Supervisor

Hobby: Gardening, Web surfing, Video gaming, Amateur radio, Flag Football, Reading, Table tennis

Introduction: My name is Manual Maggio, I am a thankful, tender, adventurous, delightful, fantastic, proud, graceful person who loves writing and wants to share my knowledge and understanding with you.